If you have an admin on the site who will be taking care of all tickets, there is a super easy way to setup so that if someone chats with that admin, it will auto create a ticket for them in FluentSupport (free), then once created, send the user back a chat letting them know you received it and a link to their ticket in the portal. This is pro because it filters out all messages and only creates tickets if the receiving user ID matches the one you enter in.
